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         HomeSupportFAQ
        
        
        
                
                
        

        How to collect Diagnosis Information?
        

        Answer:
        Diagnosis information includes logs and system configurations. You can export diagnosis information to your PC.
        Note: Diagnosis information is exported to the local folder in form of a compressed file. You need to decompress the file using a tool such as WinRAR and then open the file using a text editor.
        Collect diagnosis info from IPC
        1. Click Setup > System > Maintenance.
        2. In the Diagnosis Info area, click Browse to set the destination and then click Export.
        Note: By selecting Collect Image Debugging Info, you can display video with debugging information at the same time, which makes troubleshooting easier.
        Collect diagnosis info from NVR
        Note: The device can save diagnosis info for 14 days and will overwrite the oldest when space is full.
        1. Click Maintain > History Diagnosis Info.
        2. Select a device type:
        Export at the bottom. To export current diagnosis info, click Export right to Current Diagnosis Info.
        ?IPC: For IPC, history diagnosis info is generated at 00:05 every day. Select channels and then click Export at the bottom. To export current diagnosis info, click Export right to Current Diagnosis Info.
        Note: For IPC, diagnosis info is recorded based on channel, which means, if an IPC is added to multiple channels, all the channels will record diagnosis info for the IPC.
         
        TAGS:
        Diagnosis information, logs, system configurations, system maintenance, collect image debugging info, troubleshooting, history diagnosis info, current diagnosis info
         
        

         
        

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